Frequently Asked Questions

We ship to Italy and the following countries: Austria, Belgium, Luxembourg, Bulgaria, Croatia, Estonia, Finland, France, Greece, Ireland, Lithuania, Latvia, Portugal, Slovakia, Slovenia, Germany, the Netherlands, Sweden, Romania, Poland, Denmark, the Czech Republic, Spain, the United Kingdom, the United States, Monaco, Malta, Norway, Liechtenstein, Canada, and Switzerland.

All orders are processed and prepared for shipment within 1 business day of receiving the order confirmation.

Shipping days: Orders are not processed or shipped on weekends (Saturday and Sunday) or public holidays.
Tracking: As soon as your package is handed over to the courier, you will receive a shipping confirmation email containing the tracking number so you can follow the delivery status in real time.

We use reliable couriers, including BRT-Bartolini, UPS, Poste Italiane, and Inpost IT.

Yes. After shipping, you will receive an email with a tracking number and a link to track your order. You can also track your order directly on our website.

Shipping is always free in Italy. In the European Union, it costs €9,99 and is free for orders of €99 or more. For the United Kingdom, Switzerland, Norway and other non-EU European countries, the United States and Canada, rates start at €24 and shipping is free for orders of €149,99 or more. Here are the complete details for each destination:

Shipping in Italy: FREE on all orders (no minimum order).
Shipping within the European Union: €9,99, FREE for orders of €99 or more.
Shipping to Switzerland, Norway, Malta, Romania, Monaco and Liechtenstein: €24, FREE for orders of €149,99 or more.
Shipping to the United Kingdom (UK): €28, FREE for orders of €149,99 or more.
Shipping to the United States and Canada: €38, FREE for orders of €149,99 or more.

In the event of a return, the product amount will be refunded by bank transfer. The cash-on-delivery handling fee (€ 4,99) is non-refundable as it covers the courier’s collection service.

If you are not completely satisfied with your purchase or encounter problems with the product, you can request a return within 30 days of delivery by contacting us at support@stiledonnacatania.com. Once your request has been reviewed and approved, we will send you the shipping instructions:

Italy and the European Union: Returns are free of charge. We will send you a prepaid return label.
United Kingdom, United States, Monaco, Malta, Norway, Liechtenstein, Switzerland, Canada and Switzerland: Return shipping is the customer's responsibility. You are responsible for purchasing the shipping label and arranging shipment with the courier of your choice.

To be eligible, the item must be returned unused, with the original tags and labels attached, in its original packaging and accompanied by proof of purchase. Please note that we cannot accept items returned without prior return authorization.

(Note for EU customers: in accordance with European law, the right of withdrawal within 14 days of receipt is always guaranteed, without having to provide any reason.)

Once your return has been received and inspected at our facility, we will notify you of the outcome of the assessment. If approved, we will immediately issue a refund for the amount paid directly to your original payment method.

The actual time it takes for the refund to be credited may vary depending on the bank or card issuer used for payment.

If more than 10 business days have passed since your refund was approved and you still have not received the credit, contact us at support@stiledonnacatania.com

To provide you with the fastest and most efficient service, we handle exchanges through a new purchasing procedure. If you would like a different item or color, contact us at support@stiledonnacatania.com

Once your request has been approved, you can return the original product to us:

For Italy and the European Union: We will send you a free return label.
For the UK, USA, and Switzerland: Return shipping will be paid by the customer.

As soon as the return has been processed and approved at our facility, you can place a separate order on our website for the new item you want.

The following items are not eligible for a refund or return:

Items showing clear signs of use, wear, or damage caused by the customer after delivery.
Items returned without the original packaging or without the original tags and labels.
Items returned without prior authorization and approval of the return request.

Note: If your item arrived damaged during shipping or has a manufacturing defect, contact us immediately at support@stiledonnacatania.com and provide photos of the issue. In this case, we will arrange a replacement or refund and provide a free return label for all destinations.

If you notice manufacturing defects or damage caused during shipping, or receive the wrong item, contact us immediately at support@stiledonnacatania.com

Please include the following in your request:

Your order number
A description of the issue
Clear photos of the product and the outer packaging

Our team will promptly review your report. For all eligible orders (including those from Italy, the EU, the UK, the USA, and Switzerland), if the error or damage is due to an issue on our end or occurred during shipping, we will arrange a return or replacement at no additional cost to you.

Dimensions are listed in the Product Details section of each item page. Measurements may include width, height, and depth, and are approximate.

The materials are listed in the description of each product and may include: Genuine Cowhide Leather, Suede, PU Leather, Faux Fur, Selected Fabrics and Synthetic Materials, Metal Components and Accessories. The type of material varies depending on the product. We encourage you to always check the product sheet for specific information.

Yes. All products are new and unused, shipped directly from our store.

We accept: Visa, Mastercard, American Express, Maestro, PayPal, Klarna, Apple Pay, Google Pay, Mobile payment, Shop Pay, UnionPay, Bancontact, Wero, and iDEAL. All payments are processed securely by certified third-party providers.