Refund policy

Returns within 30 days
We offer a 30-day return policy from the delivery date. You therefore have 30 days from receiving the package to request a return.

To be eligible for a return, the item must:

  • Be unused, never worn, and in the same condition in which it was received;
  • Have all original tags and labels still attached;
  • Be returned in the original packaging;
  • Be accompanied by the receipt or proof of purchase.

How to request a return

To start a return request, contact us at the following email address: contact@stiledonnabags.it

Once the request has been reviewed and approved, we will send you detailed return instructions.

Return Shipping Costs and Fees:

  • Italy and the European Union (EU): Returns are FREE. You will receive a prepaid shipping label to use for the return shipment.
  • United Kingdom (UK), United States (USA) and Switzerland (CH): Return shipping costs are the customer's responsibility. The customer must independently purchase and arrange the shipping label with their preferred courier. Any customs duties or import fees associated with the return are the customer's responsibility.

Note on cash-on-delivery payments:
In the event of a return due to a change of mind, the additional cash-on-delivery handling fee (€ 4,99) is non-refundable, as it is paid to the courier for collecting the cash payment. Refunds for orders paid in cash will be issued exclusively by bank transfer to the IBAN provided by the customer.

Important: Items returned without prior return authorization and approval will not be accepted.

Return address

Stile Donna Bags
Via Testulla 149
95122 Catania (CT)
Italy

Damaged or incorrect items

Please check your order upon delivery.
If you received a defective item, an item damaged during shipping, or an item different from the one you ordered, contact us promptly at contact@stiledonnabags.it. We will assess the issue immediately and do our best to provide you with a quick solution.

Items not eligible for return

The following items cannot be returned or refunded:

  • Items showing clear signs of use, wear, or damage caused after delivery;
  • Items returned without the original packaging or without the original tags.

If you are unsure whether an item is eligible for return, contact us before making your purchase.

Exchanges

If you would like a different item or color, the quickest way is to request a return for the product you received. Once the return is approved, you can place a separate new order for the desired item.

Right of withdrawal for customers in the European Union

In accordance with EU regulations, for orders shipped within the European Union, you have the right to withdraw from the contract within 14 days of receiving the goods, without having to provide any reason.
In this case too, the item must be returned in the same condition in which it was received: unused, with the original tags and intact packaging.

Refunds

Once we receive and inspect the return at our facility, we will inform you of the inspection outcome.
If the return is approved, the amount will be automatically credited back to the original payment method within 10 business days.

Note: The actual time for the credit to appear in your account may vary depending on the bank or card issuer used. If more than 10 business days have passed since approval and you have not yet received the credit, contact us at contact@stiledonnabags.it.